Monday, July 09, 2007

racing updates #8 - Monday madness


Gabcast! racing updates #8 - Monday madness

5 comments:

sydney_b said...

The story.....

I drop my Windstream landline and Internet service in favor of Internet Nebraska. When I do this, I ask the gal on the line, "What fees are there?" TWICE. She just gives me the balance. I say OK.

Saturday, I get the bill. There's a $100 fee for "unreturned equipment." I'm mad. They didn't ask for the modem back, but I've got it, the box, and everything. So I try to call them and tell them so. No luck. My account has been canceled and as a consequence there's no way to get routed to a customer service rep unless I want to purchase service.

So I pack everything up and march into a local office. They tell me it's not about unreturned equipment, but rather a fee charged for ending the service before a year is up.

I ask why they failed to mention that when I asked about fees. I'm told I have to talk to corporate. I say I can't get them on the phone. The service guy says he can.

I say give me the phone when you've got a person on it. Ten minutes later after using another windstream number to spoof the system he hands me the phone.

The lady is very sorry I feel the way I do, but that's why they tell you up front that there's the fee.

I ask why they don't remind customers about that when they call to cancel. She says because they get mad.

I ask if they think they don't get mad when they get the bill and can't get a hold of someone.

She says she's sorry I feel that way.

I tell her if she values her company she ought to do make some suggestions to improve customer service and to NEVER EVER mistake silence for satisfaction.

I !*&$!n' HATE this sort of sneaky corporate crap. Weasels. I don't mind paying for a service, but I do resent a lack of upfrontedness about the fees, taxes, etc.

Huff. Grr. One of these days....

oldmanandhisbike said...

All I could think of as a response to this insane ridiculous situation is the following song (I hope it helps!):

If I Had A Bulldozer

In this day and age,
In this big old troubled world,
Where the little guy ain't got a chance
There's only one thing I can think of
That could make a difference...

If I had a bulldozer
Everything would be so fine
I would never have to move it over
Never have to stand in line

If I had a bulldozer
There’d be lots of parking places
I'd just look for that brand-new Corvette
Taking up two spaces

If I had a diesel rig,
With a big old blade,
Treads just like a tank,
I would have it made
Courtesy would reign,
Arguments would cease,
'Cause everyone would know
I'd squash them like a cheeeeeeeese!!!

If I had a bulldozer
My application would go through
My boss would run to get my coat
If I decided to leave by two

If I had a bulldozer
The IRS would never chide
And you know an audit would really go quickly
With a 'dozer idling outside

If I had a diesel rig,
With a big old blade,
Treads just like a tank,
I would have it made
Courtesy would reign,
Arguments abate,
'Cause everyone would know
I'd squash them like a graaaaaaaaape!!!

If I had a bulldozer
All the doors would open up
People'd treat me with a lot more respect
Or I'd knock 'em down and squash 'em up

If I had a diesel rig,
With a big old blade
The world would be a better place!

sydney_b said...

That's perfect. I laughed and I do feel better. :D

oldmanandhisbike said...

Glad I could "help".
Just don't tell anyone I told you to do it, if, you know, something were to happen or something . . . :^)

LoupGarou said...

Sorry you had to deal with that garbage. It sure sucks that companies no longer care about customer service. What I now refer to as "customer no-service".