work and play
The story.....I drop my Windstream landline and Internet service in favor of Internet Nebraska. When I do this, I ask the gal on the line, "What fees are there?" TWICE. She just gives me the balance. I say OK. Saturday, I get the bill. There's a $100 fee for "unreturned equipment." I'm mad. They didn't ask for the modem back, but I've got it, the box, and everything. So I try to call them and tell them so. No luck. My account has been canceled and as a consequence there's no way to get routed to a customer service rep unless I want to purchase service.So I pack everything up and march into a local office. They tell me it's not about unreturned equipment, but rather a fee charged for ending the service before a year is up.I ask why they failed to mention that when I asked about fees. I'm told I have to talk to corporate. I say I can't get them on the phone. The service guy says he can.I say give me the phone when you've got a person on it. Ten minutes later after using another windstream number to spoof the system he hands me the phone. The lady is very sorry I feel the way I do, but that's why they tell you up front that there's the fee. I ask why they don't remind customers about that when they call to cancel. She says because they get mad. I ask if they think they don't get mad when they get the bill and can't get a hold of someone. She says she's sorry I feel that way. I tell her if she values her company she ought to do make some suggestions to improve customer service and to NEVER EVER mistake silence for satisfaction. I !*&$!n' HATE this sort of sneaky corporate crap. Weasels. I don't mind paying for a service, but I do resent a lack of upfrontedness about the fees, taxes, etc.Huff. Grr. One of these days....
All I could think of as a response to this insane ridiculous situation is the following song (I hope it helps!):If I Had A BulldozerIn this day and age,In this big old troubled world,Where the little guy ain't got a chanceThere's only one thing I can think ofThat could make a difference...If I had a bulldozerEverything would be so fineI would never have to move it overNever have to stand in lineIf I had a bulldozerThere’d be lots of parking placesI'd just look for that brand-new CorvetteTaking up two spacesIf I had a diesel rig,With a big old blade,Treads just like a tank,I would have it madeCourtesy would reign,Arguments would cease,'Cause everyone would knowI'd squash them like a cheeeeeeeese!!!If I had a bulldozerMy application would go throughMy boss would run to get my coatIf I decided to leave by twoIf I had a bulldozerThe IRS would never chideAnd you know an audit would really go quicklyWith a 'dozer idling outsideIf I had a diesel rig,With a big old blade,Treads just like a tank,I would have it madeCourtesy would reign,Arguments abate,'Cause everyone would knowI'd squash them like a graaaaaaaaape!!!If I had a bulldozerAll the doors would open upPeople'd treat me with a lot more respectOr I'd knock 'em down and squash 'em upIf I had a diesel rig,With a big old bladeThe world would be a better place!
That's perfect. I laughed and I do feel better. :D
Glad I could "help". Just don't tell anyone I told you to do it, if, you know, something were to happen or something . . . :^)
Sorry you had to deal with that garbage. It sure sucks that companies no longer care about customer service. What I now refer to as "customer no-service".
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