Thursday, December 28, 2006
Allhell all the time
I'm feeling persecuted by my cell phone company - Alltel. I'm on the third day of trying to get my phone replaced. Day 1: I phone tech support about the problem. Tech support troubleshoots and tells me to go to my local shop. I do that. The local shop uses an hour of my time to tell me I need to call tech support to use the mail-in exchange program. I return home and phone tech support again. After navigating the menus and finally getting a live person I am told they can't do a mail-in exchange because they don't have my phone model any more. I will need to go to my local shop (56th & Cotner) and they will either exchange my phone for a similar model or send it in for service. Day 2: I go to the local shop and am told there's a 45 minute wait to speak with a representative but if I go to one of the branches in the mall, they can help me. I explain my problem and ask the guy if the small branch folks have the authority to do what I need done. He says they do. I ask him again just to verify this. He again confirms. Off to the mall to discover the "(non) service centers" are not actually part of Allhell and so don't warranty phones not sold by their specific small service center. He refers me back to the shop at 56th & Cotner. I am so mad by this time that all I can imagine is slamming my useless cell phone into his overly broad forehead, but the most I actually do is quietly tell him how much I hate his company and how useless his nonservice center is. He retorts that another customer was just in before me and "he loves Alltel. says it's the best company out there," and he's tried them all. I wonder if the cell providers colluded, agreeing to all treat customers like total crap. At 9am this morning, day three of this saga will commence. The good news is I am not alone in my unhappiness.